Returns & Refunds policy

Rajasthan Organics

At Rajasthan Organics, we are committed to providing high-quality, natural, and authentic products. Customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our return and refund policy below.

Returns

We accept returns only under the following conditions:

• The product received is damaged, defective, or incorrect.

• The return request is submitted within 48 hours of receiving the order.

• The product is unused, unopened, and in its original packaging.

Due to the nature of food and organic products, we cannot accept returns for products that have been opened, used, or tampered with unless they arrive damaged or defective.

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery by providing:

• Order number

• Product name

• Clear photos of the product and packaging

• Brief description of the issue

Our team will review your request and provide a suitable resolution.

Refunds

Once your return request is approved and the product is received and inspected (if applicable), refunds will be processed to the original payment method.

• Refunds may take 5–10 business days to reflect in your account, depending on your payment provider.

• Shipping charges are non-refundable unless the return is due to our error.

Replacement Policy

Instead of a refund, we may offer a replacement for:

• Damaged products

• Defective products

• Incorrect items sent by us

Replacement requests are subject to product availability.

Non-Returnable Items

The following items are not eligible for return or refund:

• Opened or used products

• Products damaged due to improper handling or storage by the customer

• Products purchased during special promotions or clearance sales (unless damaged or defective)

Order Cancellation

Orders can be canceled before they are shipped. Once an order has been dispatched, it cannot be canceled and will be subject to the return policy outlined above.

Contact Us

For any return, refund, or replacement requests, please contact us:

Rajasthan Organics
Email: info@rajasthanorganics.com
Phone: +91 8619328204
Website: www.rajasthanorganics.com

We aim to respond to all customer inquiries within 24–48 business hours.